At Bambi Bathrooms, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Eligibility

Items may be returned if:

• The return request is made within 14 days of delivery
• The product is unused, undamaged, and in original packaging
• All accessories, manuals, and included items are returned with the product
• Proof of purchase or order confirmation is provided

We reserve the right to refuse returns that do not meet these conditions.

2. Non-Returnable Items

The following items may not be eligible for return:

• Customized or made-to-order products
• Clearance or final sale items
• Used, damaged, or improperly installed products
• Products returned without original packaging

3. Damaged or Faulty Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and order details. We will review the issue and arrange a replacement, repair, or refund where applicable.

4. Refund Process

Once your returned item is received and inspected:

• Approved refunds will be processed to the original payment method
• Refund processing times may vary depending on your bank or payment provider
• Shipping fees are generally non-refundable unless the return is due to our error

5. Return Shipping

Customers may be responsible for return shipping costs unless:

• The product is faulty
• The wrong item was delivered
• The return is caused by our error

We recommend using a tracked delivery service for returns.

6. Order Cancellations

Orders may be canceled before dispatch. Once an order has been shipped, it may no longer be eligible for cancellation and must follow the return process.

7. Exchanges

Exchanges may be available depending on stock availability. Please contact our support team for assistance.

8. Contact Information

For all return or refund inquiries, please contact:

Bambi Bathrooms
395 Zoie Street, Langoshside 87169-0349
United Kingdom

Email: info@bambibathrooms.co.uk
Phone: +1 01234 567890